About the Role
We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and ensure the smooth operation of IT systems within our organization. The ideal candidate will troubleshoot issues, assist end-users, and maintain IT infrastructure while contributing to a high level of customer satisfaction. This role requires strong problem-solving skills, technical expertise, and excellent communication abilities.
Requirements
Education:
Bachelor’s degree in Information Technology, Computer Science, or a related field. Equivalent experience may be considered.
Experience:
2-4 years of experience in IT support, helpdesk, or related roles.
Experience with Microsoft 365, Windows, MacOS, or Linux.
Skills:
Strong knowledge of computer hardware, operating systems, and software applications.
Proficiency in troubleshooting network connectivity issues (LAN, WAN, VPN, etc.).
Experience with ticketing systems and remote support tools.
Familiarity with Active Directory, user management, and access permissions.
Ability to diagnose and resolve issues efficiently under pressure.
Attributes:
Excellent communication and interpersonal skills.
Strong attention to detail and organizational abilities.
A proactive approach to identifying and addressing potential IT problems.
Customer-oriented mindset with a commitment to providing top-notch support.
Certifications (Preferred):
CompTIA A+, Network+, or Security+.
Microsoft Certified: Modern Desktop Administrator Associate.
ITIL Foundation certification.
About the Company
Welcome to InAndOn USA, the North American division of INANDON (SHENZHEN) CO LTD. As the official distributor of InAndOn products in this region, we are dedicated to delivering exceptional customer experiences and top-quality service.
At InAndOn USA, we pride ourselves on our commitment to excellence. With service centers in the United States, China, and Hong Kong, we provide 24/7 technical support to ensure our customers have a seamless experience from purchase to installation. Our mission is simple: we want our customers to focus on enjoying their passion for singing while we take care of the rest.
Joining our team means being part of a company that values innovation, customer satisfaction, and teamwork. If you are passionate about providing outstanding service and want to be part of a growing, dynamic organization, we would love to hear from you!